Shipping policy
Processing Time
Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
- Standard Shipping (US): 7–15 business days
- Expedited Shipping (US): 5–10 business days (where available)
- International Shipping: 14–25 business days
Delivery times are estimates and may vary depending on your location and carrier conditions. Clara Mendes is not responsible for delays caused by customs, weather, or carrier disruptions.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the size of your order. Free standard shipping may be available on select orders — any active promotions will be displayed at checkout.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update after shipment.
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the item price or shipping cost and are determined by your local customs office.
Incorrect Address
Please double-check your shipping address before placing your order. Clara Mendes is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, re-shipping costs will apply.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at with your order number. We will work with the carrier to locate your package and resolve the issue.
Questions
For shipping inquiries, contact us at .